FAQs

Using Scan2Recycle

How do I create an account?

  1. Select 'Sign up'
  2. You will need to provide the following details:

    • Title
    • First Name
    • Surname
    • Email Address
    • Address
    • Mobile Number
    • Advantage Card Number
  3. Then click ‘Sign up’, a code will be sent to your email.
  4. Enter the code.
  5. Login.

How do I scan (take a picture) of a product?

  1. Tap the Scan icon in the bottom navigation bar.
  2. Select 'Press To Take A Photo'.
  3. When prompted, allow access to your camera.
  4. Once the camera window opens, take a photo of the item you want to recycle.

    • Please use a light, plain background.
    • Make sure the picture is of the front of the whole product, with the brand and product type clearly visible and not out of focus.
    • Only scan one item at a time and make sure it’s the main packaging, not the outer one (e.g., a cardboard box) if the product has one.
    • If an item is not recognised, please choose the Brand > Product category > Packaging type from the drop-down list.
    • The list has an intelligent search function, so you just need to type the first few letters of what you are trying to find.
    • Any item labelled incorrectly will be rejected. If you cannot find your category or type of product in the drop-down list, you will not be able to bank it, as it is not a qualifying item and it will not count towards your 5 items required for the Reward.

How do I bank a product?

After scanning an item, when the image has been uploaded, click ‘Bank Item’.

Note: Banked items must be validated by the Scan2recycle team before being deposited. Make sure you bank items at least 24 hours before you intend to deposit them.

Why can’t I deposit my Banked items?

Banked items need to have been validated prior to depositing.

The validation will only take place during working hours (Monday to Friday 9am to 5pm, excluding public holidays) so you will need to plan ahead before you make your deposit to avoid disappointment in store.

For example, an item banked at 12:30pm on a Monday will be validated by 12:30pm on a Tuesday. An item banked at 7:30pm Friday will be validated by 5.00pm the following Monday.

Once verified the banked items will be available to deposit at a participating store.

All the items that have been scanned, but not deposited are now showing as ‘Banked’.

I have more than one product that is the same brand and make, how should I upload these images?

We advise that the product packaging is marked with a unique marker, especially if you have multiples of the same item.

If you are depositing these items the same day or within days of each deposit, then it is useful to have the main item in the foreground and the others in the background.

My items are part of a multipack. How many of these individual items must be deposited to qualify?

If you have items from a multipack, please deposit the total number that were originally included. However, we do understand some may still be in use, therefore we will accept the following as a minimum:

  • Interdental Brushes – 5 items
  • Water Flossing Head – 1 item
  • Electric Toothbrush Head – 1 item
  • Multipack Make-Up Sponges – 5 items
  • Floss Picks – 10 items

Do I need to take a picture of the barcode on the product?

No, we just require a clear picture with the whole item in focus, clearly showing the brand and product in full view.

Partial pictures of products are not eligible as they make it hard to identify the product being recycled.

What do I do if my product is not recognised?

The majority of No7 current range products will be automatically recognised.

If an item is not recognised, please choose the Brand > Product category > Packaging type from the drop-down list. The list has an intelligent search function, so you just need to type the first few letters of what you are trying to find.

Any item labelled incorrectly will be rejected. If you cannot find your category or type of product in the drop-down list, you will not be able to bank it, as it is not a qualifying item and it will not count towards your 5 items required for the Reward.

What do I do if my brand is not listed?

If the brand is not on the list, choose or type 'Other' and then type in the brand name in the box that appears.

What if my type of product is not in the drop-down list?

If you cannot find your category or type of product, you will not be able to bank it and it will not count towards your 5 items required for the reward.

Unless it is one of our excluded items for health and safety reasons (see full list further down) you are welcome to use the Recycle bin for items that may be hard to recycle but not eligible for a reward. There is no need to scan, bank and deposit these items through the web app.

Note: All manually entered products will be verified by our team behind the scenes and if we identify discrepancies between the image and the description, we reserve the right to withhold rewards or suspend accounts.

How do I know if my banked item is valid?

Go to your account, on the home page you can view a summary of your items or view in the banked section of your account.

Meanings:

  • Accepted – Valid item and available to deposit
  • Pending – Image pending validation
  • Rejected – Image or product did not meet the Terms of the Scheme (see’ Why was my Banked/Product item rejected?’)

Why was my Banked/Product item rejected?

The reason will show in your account for review.

The most common reasons are:

Not an Eligible Picture

  • Not a picture of a product
  • The picture did not meet the required image quality
  • The picture was not of the whole product

Non-Hard to Recycle

  • The item is not hard to recycle – can be recycled at home, through your local authority

Already Submitted

  • The exact same item has already been submitted (duplicate/not unique)

Item Full/Unused

  • The item was more than half full
  • The item was unused

Hazardous

An item was hazardous (flammable, contained contaminants) such as:

  • Aerosol
  • Hair removal cream
  • Flammable product
  • Body Spray/Perfume

Unclear Image

  • Out of Focus
  • Unable to identify the product type/name
  • Image taken too far away/too close

Incorrect Product Tagging

  • Product was labelled incorrectly

Medical Product

  • Item was a medical product

No Label on Product

  • The label had been removed, therefore unable to identify the product

Back of Product or Barcode Only

  • An image of the back of the product (the image must be of the front whole product with the product type clearly shown)
  • An image only showing the Barcode – Barcode images are not required

Does not meet T&Cs

  • Item is not eligible and does not meet the Terms of the scheme
  • Parts of products, incomplete items, minimum quantity not met
  • Other reason detailed in the terms

How do I deposit products?

Once you have banked your products (scanned the images into your account), your images need to be verified. Please allow one business day (24 hours). Notification of the status of your items will be detailed in the ‘Banked’ section of your Boots Scan2Recycle Account.

Before heading to a participating store, check that the banked items you want to deposit have been verified and are eligible.

  1. Once in store, you will find the recycling box near the No7 counter
  2. Find the QR code located on the top of the box and on either side of the wings
  3. Log into Boots Scan2 Recycle account
  4. Go to your Banked items
  5. Choose at least 5 items to deposit by clicking validated banked items and click 'Deposit'
  6. When prompted to select the recycling box, click the 'Scan' button
  7. Position the camera over the QR code
  8. You are then be given a chance to review your deposit before continuing. Click 'Continue' if everything looks correct

Once successful, take your items and place them in the box.

Your deposits will be visible in your account.

Why can’t I deposit my items?

This could be because the items in your Bank are yet to be validated or have been deemed not valid for a reward.

Please check that at least 24 hours have passed since you banked these, if it’s on a weekday. If they were banked at the weekend, it would take 24 hours from the following Monday.

How many deposits can I make per day?

You can make as many deposits as you want in a in one calendar day (e.g., Monday from 0.00 to 23.59), but only one reward will be issued each day.

Can I deposit more than 5 items at a time?

Yes, you can deposit as many items over the 5-product threshold as you want in one day, but only one reward will be issued each day.

Note: A maximum of 8 rewards will be issued in any calendar month period. No more than one reward per day will be issued.

My device’s camera will not take pictures or won’t allow access for the QR code; what do I do?

Make sure you have set your phone to allow camera access when using the website. If this is not set, then you will need to change your settings or permissions. Please refer to your device’s user guide for specific instructions.

My device is saying its memory is full; what do I do?

This is usually due to a particular product setting; no device memory is used when storing images into the Boots Scan2Recycle platform and you will need to refer to the manufacturer’s guidelines for your particular device.

My location services are not working/not enabled. What do I do?

If your location services are not enabled, you will be unable to deposit items. Please make sure these are enabled on your device.

Android – we recommend using Chrome to enable settings go to Settings > Site settings > Location > Allow only while using app

IOS (Safari) - Select aA in the address bar > Website settings > Location > Allow

Or

Settings > Privacy > Location services > Enable toggle

For all other devices or browsers please check their specific guidelines.

What can I recycle?

What products can I bring back?

The scheme is aimed at hard to recycle beauty, healthcare and wellness products that cannot be put in the council home recycling. Usually this is because they are too small (travel minis and samples, mascaras etc), made of composite materials (make-up palettes and compacts, lipsticks etc) or made from non-recyclable materials (toothpaste tubes, lotion pumps etc).

We will accept most hard to recycle products sold in Boots stores in the recycling box (with the below exceptions), but we encourage customers to consider if an item they would like to bring back can be recycled in their local areas (such as any glass and aluminium packaging) and only use the scheme for those that cannot.

Only items listed in the drop-down list in the Scan2Recycle system will be eligible for a reward. Except for those explicitly excluded which will show a warning. For a list of qualifying items please click here.

What items are excluded from the scheme?

For health and safety reasons, we cannot accept the following items: aerosol cans, perfume bottles, nail polish bottles, nail polish remover hair dyes, hair removal cream, hair removal wax; body spray; brow and eyelash tints and any products or packaging that are labelled with a hazardous or dangerous materials symbol; safety razors and razor blades, disposable razors and razor heads; used PPE (disposable masks, gloves and visors); medicine, vitamins and supplements blister packs and foils; any electrical items such as hairdryers and straighteners; any medical devices, electrical or not; food packaging of any type, including crisp packets.

In addition to the above, we exclude any item that is:

  • Not beauty, health or wellness
  • Not used or as empty as possible
  • Non-qualifying items or which can be widely recycled

How do I know if my product is a medicine?

Medicines can include prescription medicines and other products sold over the counter or in store.

All medicines have a legal requirement to have a P number on each component of the packaging, on tubes, blisters, carboard boxes etc. If any product has a P code on, it’s a medicine, so please check your product before banking.

Common items sold over the counter include products like pain and muscle relief product, nappy rash creams, creams such as emollients and fungal infection creams, scalp treatments, sinus sprays.

Please check your product is not a medicine before banking.

Below is an example of a product P number:

Example of P Number

What is an considered to be an Aerosol?

An aerosol is defined as a metal receptacle containing pressurised gas that sprays a substance. It typically has ‘pressurised container’ warnings on the back or a flammable symbol.

A pump or spray dispenser requires manual pump action to deliver the product and is not pressurised.

Aerosol examples: deodorants, shaving foam, hair mousse, tanning mouse, bath foams etc.

Aerosols are not accepted as part of the scheme.

Do my items have to be emptied before I deposit them?

Yes, please only return empty packaging. If your product is more than half full, empty as much as you can and do your best to clean your old product packaging, but we do understand that this might not be possible in some cases (like mascara or sealed tubes etc).

What happens to the items I bring back?

All packaging that is deposited goes to our recycling partner, MY Waste (formally ReWorked) to be recycled, reused or reformed into new products here in the UK. We guarantee that nothing will end up in landfill.

Hard to recycle materials that cannot go through traditional recycling streams are made into other products, such as street furniture or shop fittings. They also go into a proprietary material called ‘Storm board’. Originally designed as a replacement for wooden plyboard to help reduce the demand and overuse of forestry products, this versatile material is now used in a huge array of products by many joiners, shop fitters, building merchants and general home use.

MY Waste offer full traceability - a key element in protecting our seas and environment from plastic waste. You can read more about them here.

Rewards

What is the reward?

For every successful deposit of 5 qualifying items, in a participating store and in accordance with the Boots Scan2Recyle Terms & Conditions, you will receive a barcode voucher for 250 Advantage Card Points, redeemable when you spend £10 or more in one transaction in store.

The voucher must be shown along with the Advantage Card, when purchasing the products. The voucher must be used within 3 days of it being issued. The voucher cannot be used at self-checkout tills.

Full Terms & Conditions for this voucher can be found here, look for coupon number 32.

Once the points are added, Advantage Card’s full Terms & Conditions apply. See here for more details.

How do I receive my reward?

When you have deposited your 5 qualifying items, a barcode will be automatically generated and be available in the Rewards section of your account.

Rewards may take a minute or so to show and also you may need to refresh your browser. Click here to view your Reward Account.

Once you have your barcode, you will need to spend £10 or more in one transaction in a Scan2Recycle participating Boots store. When you are at the checkout, you will need to present your reward barcode when you make your purchase. If you have spent £10 or more, your points will be added to your Advantage card.

The barcode is valid for 3 days; for example, a barcode issued on Monday will be valid until midnight Wednesday. An expiry time is shown with your barcode in your account. A receipt will be issued stating that 250 points have been added, along with the receipt for your purchase. Please retain both in case of any future queries. The points will show on your card right away and you can spend them on an in-store purchase.

Please read the Voucher Terms here.

Advantage Card Terms & Conditions apply.

Where do I find my Reward in My Account?

Once you made a successful deposit, look for the ‘Reward’ icon (depicted by a star) at the bottom of the web page. There you will see how many rewards you have in your Account that have not been viewed.

We recommend you refresh your browser after a successful deposit if not immediately shown.

Note: these must be claimed within 3 days of them being issued. No replacement will be offered if they are unused.

If you have viewed already, then simply select the 'Reward’ Icon and you can view there.

How long do I have to claim my reward?

The barcode you received in your Reward Account is valid for 3 days, including the day of issue. For example, if it’s been issued on a Monday, it will be valid until Wednesday at 23:59. Expired barcodes will not be reissued, and no retrospective rewards will be possible.

I do not have an Advantage Card; can I still participate?

You can only create a Scan2Recycle account if you have an Advantage Card (you will need to add the number at registration). This ensures that you can receive your reward when you present your voucher.

You can still participate outside the Scan2Recycle system and bring your items to the store, but we are unable to issue rewards for customers without an Advantage Card. Click here if you want to sign up for an Advantage Card.

Can I have the points added to my Advantage Card directly?

No, unfortunately not we can only provide you with a barcode, to claimed at a participating store.

Can I redeem my reward in any Boots store or my local store?

No, unfortunately, the barcodes are only valid for purchases in participating stores.

Can I redeem my barcode at any till point?

Please go to a No7 till point so a No7 Advisor can process the voucher on your phone. If there is no No7 Advisor available, please ask a member of the management team to process the voucher.

I accidentally deposited an item I did not scan; can I still receive a reward for this?

Unfortunately, only qualifying scanned and deposited items can receive the reward. However, rest assured it will still be recycled.

I deposited items that did not qualify; can I redeposit these?

No, unfortunately the deposit has already been counted and cannot be used again to deposit items. Deposited items cannot be retrieved or returned once deposited. Please do not remove items from the recycle bins for health and hygiene reasons.

My deposit did not qualify for a reward, can I retrieve my items from the bin?

No unfortunately not, items deposited cannot be retrieved for health and hygiene reasons. Please make sure you follow the Terms & Conditions of the Boots Scan2Recycle Scheme.

Can I receive a reward without a Boots Scan2 Recycle account?

Unfortunately, not; however, you are more than welcome to put your cosmetic and beauty recycling packaging in the recycling box.

How many items do I need to recycle for my reward?

You will need to deposit a minimum of 5 qualifying products in one deposit to receive your reward, however there is no maximum of items you can recycle.

How many Rewards can I receive?

Only one reward will be given per day per customer.

You can receive a reward for up to 8 eligible deposits in one calendar month.

I deposited more than 5 eligible items; can I receive an extra reward?

Unfortunately, not. Any deposit in a day over the 5 eligible item threshold will receive one reward only.

Once deposits are made, items cannot be returned or retrieved from the bin to deposit again.

I didn’t receive my Reward; what do I do?

Make sure you selected over 5 qualifying banked items to deposit, then scanned the QR code on the recycle box and deposited the products.

It is also important to note that only one reward will be issued per day. If you deposited twice in one day, then you will only receive one Reward.

Also, only 8 rewards can be issued in a calendar month. If you have deposited more than 8 times, then the 9th deposit will not qualify for a reward.

If you have made a successful deposit and have also received a confirmation email, double check your Reward account. Rewards may take a minute or so to show and you may need to refresh your browser.

What is meant by 8 rewards in a calendar month?

A maximum of 8 rewards will be issued in any calendar month period. No more than one reward per day will be issued.

A calendar month runs from the 1st day of the month to the last day of the month e.g., 1st January to 31st January.

During this period, you can receive up to 8 rewards, regardless if you have made more than 8 successful deposits in that period at any time.

My barcode is not working at the till; what do I do?

Make sure the barcode is still valid, you are claiming it before the expiration date, and you are in a participating store.

Please ensure the total of your basket spend is £10 or more worth of qualifying products (see Voucher Ts&Cs for full conditions).

If the barcode has expired, it is not possible to issue retrospective rewards and unfortunately, you have now lost the points.

If the barcode is valid, yet the offer was not applied to your basket, please speak to a No7 Customer Adviser and they will be able to assist.

Participating Stores

To find your nearest recycling bank visit Boots.com/Boots-recycling-scheme

Scan2Recycle Account Queries

How do I remove a banked product from my account?

Select items you wish to remove by clicking on the item, once selected click on the bin icon in the bottom left corner of the screen.

I’ve changed my email address. How do I update my account?

Contact Boots Scan2Recycle at [email protected] and our team will be happy to help.

I no longer want my account. Can you remove it?

Yes, please send an email to [email protected] with details about your request, it should include in the body of the email the mobile number and email address of your account and the reason for request. We will then send you a confirmation email on completion. Please note once removed the Account will not be recoverable, including any items banked or deposited for a reward.

My Account is on hold. What do I do?

We will have sent you an email to advise why your account is on hold. Most likely we are just checking the products you have deposited. We will keep you updated on the progress via the email you provided for your account.

How long is the Scheme running for?

We will be providing registered participants with 14 days' notice of any end date to the email address provided on registration.

In the event of a 14 days' notice period, you will have time to deposit any of your qualifying Beauty, Health & Wellness hard to recycle packaging.

Contact Us

Email: [email protected]

Telephone: 020 4506 8677 (Standard geographic number, normal phone provider call rates apply) Monday to Friday 9am – 5pm

Click here for the terms and conditions of the promotion

Full Advantage Card Terms & Conditions apply, click here for details.